Job description

About Interserve
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Key Points

  • Vacancy Title:
    Corporate Receptionist - Maidenhead
  • Vacancy Reference:
    6570
  • Contract:
    B&I: The Perception - JLL
  • Security Clearance:
    N/A
  • Location:
    Maidenhead
  • Position Type:
    Full Time
  • Contracted Hours:
    40
  • Contract Type:
    Salaried - Permanent

About Interserve

Interserve Group Limited is one of the world’s foremost support services and construction companies. Everything we do is shaped by our core values. We are a leader in innovative and sustainable outcomes for our clients and a great place to work for our people. We offer advice, design, construction, equipment, facilities management and frontline public services. We are headquartered in the UK and have consolidated revenues of £2.9bn and a workforce of circa 60,500 people worldwide.

The Role

Group Company:
  • Support Services

Interserve is one of the world’s foremost support services and construction companies. Everything we do is shaped by our core values. We are a leader in innovative and sustainable outcomes for our clients and a great place to work for our people. We offer advice, design, construction, equipment, facilities management and frontline public services. Headquartered in the UK, we have gross revenues of £3.3 billion and a workforce of 68,000 people worldwide.

Job purpose

To provide the highest level of customer service ensuring consistently emotionally engaging experiences within the front of house area for all customers, visitors and occupiers.

“Consistently creating emotionally engaging experiences, for all the people we serve”

Responsibilities

Impression - Making the right impression every time

  • To ensure you make the right impression every time.
  • To take ownership of the front of house area offering an outstanding meet and greet service to all visitors, occupiers and clients.
  • Assisting all customers and occupiers with their queries in a knowledgeable, professional and charming manner.
  • To answer all internal and external telephone calls in a timely, professional warm and friendly manner.
  • To offer a personalised service to all customers, being proactive, flexible and adaptive and using names whenever appropriate.
  • To take pride in your appearance at all times, ensuring immaculate presentation in line with company policy.

Mindful - Always looking to improve

  • To demonstrate a clear awareness of environmental impact and actively seek ways to reduce waste.
  • To adhere to the properties security procedures and regulations set out by management.
  • To ensure you are adequately trained and confident in dealing with all emergency related procedures including building safety, fire and bomb threat evacuations.
  • Taking accountability for all that you do, a strong awareness of the bigger picture.

Precision – Delivers performance

  • Signing in all visitors in accordance to security procedures and processes, offering directions and assistance where relevant.
  • Be aware of your front of house area and report any maintenance and security issues in a timely manner.
  • Adhere to all QSHE related procedures, reporting any relevant risks, near misses, accidents or incidents to the relevant person.
  • Consistently deliver on performance, maintaining high levels of FOH standards at all times.

Advantage - Works smartly

  • To announce all visitors as relevant to building procedures.
  • Working smartly, adding value in all that you do at every opportunity.
  • To carry out administrative duties when required.
  • Adhere to our company policies and procedures at all times.

Collaboration - Supports and encourages others success

  • To identify any situations or questions that need to be escalated to your Account Support Manager.
  • To maintain close working relationships with all team members.
  • Contribute to best practice sharing ideas and supporting fellow team members.

Tenacity - Proactive, flexible and adaptive

  • To approach all customer complaints in a calm, empathetic and professional manner.
  • Anticipate customer, visitors and occupier’s needs, ensuring their requirements are efficiently met on a consistent basis.

Knowledge skills & experience

  • Premium customer service experience essential
  • Intermediate knowledge of Microsoft Office
  • Excellent communication skills essential
  • Ability to work independently, remaining focused and motivated
  • Strong interpersonal skills

Additional information

  • Permanent 
  • Full time 
  • 20 days annual leave

 

Our Values

At Interserve, we support people and organisations to manage change – helping to create improved and better environments in places where people live and work.

Our direction and behaviours are underpinned by a set of core values:

Everyone has a voice

Everyone has a voice, so we listen and encourage openness. We value all views and opinions, we welcome discussion and we treat people as we, ourselves, would want to be treated - with respect and patience.

Take pride in what you do

Whatever the task in hand, everybody can and should take pride in a job well done - a job undertaken with care and done to the best of our abilities.

Bring better to life

We are all about believing we can do better. Asking questions, thinking differently, seeking solutions and creating ideas to support our customers and adding value.

Do the right thing

Doing the right thing means not accepting 'that will do', and not walking by when you could make a positive difference. The right thing also means the safe thing and the sustainable thing.

Benefits

Pension 3-8% matched contribution

Competitive annual leave entitlement

MyInterserve - Company discount scheme offering discounts at high street retailers

Office Location

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Location
Perception - Horizon
Honey Lane, Hurley, Maidenhead, England, SL6 6RJ
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